• Avoid exposing your pen to extreme hot or cold temperatures, as temperature fluctuations can adversely affect its components.

• Avoid UV or sun exposure to maintain its aesthetic appeal.

• Prevent ink from drying in the barrel to minimize staining. Wash and clear the ink from the barrel when not in use for two weeks.

• For best results, we recommend using water-soluble inks. Avoid shimmer inks, as it may lead to nib clogging.

Included are the pen, eyedropper, cleaning cloth, instruction booklet, and a greeting card.

Upon receipt of payment, orders will be dispatched within 7 working days.

Global Shipping

At Hex Pens, we offer international shipping to most countries! During checkout, you can view the shipping costs tailored to your region. If you encounter any issues or don’t find shipping options for your area, please contact us. We're dedicated to delivering our unique 3D printed fountain pens to enthusiasts worldwide!

Shipping Prices

The cost of shipping is available during checkout.

Secure Delivery Guaranteed 

At Hex Pens, we prioritize the safe arrival of your fountain pen. That's why we cover the additional costs for adding tracking and/or signature services to all our parcels when these options are available and applicable. These extra layers of protection ensure that your order is delivered securely and with peace of mind.

If you prefer not to use tracking or signature services, you can opt out by reaching out to us directly. However, please note that by selecting tracking-free or signature-free shipping options, Hex Pens may be unable to cover any losses or parcel damages. This is because the courier requires proof to process claims for lost or damaged parcels through insurance.

Our goal is to provide you with a hassle-free delivery experience, ensuring your Hex Pen reaches you in perfect condition. Therefore, we encourage you to take advantage of the added security we provide.

Remarks

Please note that orders shipped outside of Canada may have import taxes, duties, tariffs, and or various fees imposed by the destination country; the relevant fees required by the destination country should be satisfied by the customer. Should you have any uncertainties about your country’s regulations, please contact your local authorities for more information.